Washscope platform terms.
These proposed terms describe a platform that provides property-condition intelligence, connects homeowners with independent maintenance professionals, and coordinates quotes, bookings, evidence and payments.
1. What Washscope does
Washscope provides modelled property information, maintenance timing, indicative scope and price ranges, marketplace matching and workflow tools. Unless a booking states otherwise, the professional—not Washscope—performs the physical maintenance service. Final platform structure, supplier-of-record wording and responsibility allocation must be confirmed before launch.
2. Estimates and property intelligence
Condition scores, dimensions, surface classifications, service windows, routes and prices are estimates generated from available mapping, property, weather and user-supplied information. They are not a building inspection, engineering report, safety certification or guarantee of future condition. A professional must verify access, surfaces, hazards and scope before a final quote is accepted.
3. Homeowner responsibilities
Homeowners must provide accurate information, disclose access or safety issues they know about, confirm the requested scope, ensure lawful property access and review the final quote. Automatic or recurring maintenance must remain opt-in, clearly priced and cancellable under the final consumer terms.
4. Professional responsibilities
Professionals must be properly qualified for accepted work, maintain required insurance, comply with health and safety obligations, verify the site, perform services with reasonable care and skill, and provide truthful completion evidence. Provider status, availability and verification must never be overstated.
5. Quotes, payments and payouts
No job is binding until scope, price, provider, timing and payment terms are clearly accepted. The production payment flow should hold an auditable ledger from acceptance through arrival, completion evidence, customer confirmation, refund or dispute, and provider payout. Stripe and payout timing are not active in this prototype.
6. Cancellations, problems and consumer rights
The final cancellation and dispute rules must be prominent, proportionate and consistent with New Zealand law. Nothing in these terms should exclude rights that cannot lawfully be excluded. Consumer services in New Zealand carry statutory guarantees, including reasonable care and skill, fitness for purpose, reasonable time and reasonable price where these have not been agreed.
7. Platform introductions
Provider terms may include a narrow, reasonable and time-limited non-circumvention obligation for customers introduced by Washscope, together with an objectively linked lost-commission remedy. The duration, scope and fee must be legally reviewed and must not be punitive or broader than needed to protect a legitimate introduction.
8. Privacy and protected disclosure
Exact addresses, homeowner identity, full digital twins and raw atlas intelligence should remain server-side until the workflow requires disclosure. Access should be role-based, logged and revocable. Personal information must only be collected where necessary and used for the disclosed purpose.
9. Liability and availability
The final liability clause should distinguish modelled intelligence from physical services, allocate responsibility to the party controlling the relevant risk, preserve mandatory legal rights, and use a fair cap rather than an unlimited exclusion. Washscope cannot promise uninterrupted availability or perfect third-party map, weather or provider data.
10. Governing law and changes
The final agreement should be governed by New Zealand law, explain notice of material changes, preserve accepted booking terms, and provide accessible dispute and contact channels. Standard-form consumer and small-trade terms must remain fair.